If you don't find the answer that you're looking for in our FAQs, please email our customer service team at email@example.com - or alternatively you can ring us at 0800 021 7020. We're open from 8:30-17:30 Monday - Friday, but you can always email outside of these hours and we will try and get back to you as soon as we can.
All items ordered before 12:00 will be dispatched same day (given it's not the weekend). If you experience any issues with delivery, please contact us at firstname.lastname@example.org - and please don't forget to have your order number at the ready.
We have an entire page dedicated to Delivery terms and conditions for you, which can be found by clicking here.Q: How will I know when my order has been sent?
Q: Once my order has been dispatched when will I receive it?
From the time that you receive your dispatch confirmation email, we would expect you to receive your order within 3-5 working days for deliveries within the UK. Please note you should allow 10 working days for delivery inside the UK before contacting us about your missing order. Royal Mail will not open an investigation into any of their deliveries before this time.
Q: Do you charge for delivery?
Standard delivery within the UK is free (wahoo!). For alternative delivery choices (both within the UK and to Europe) please check out our Delivery page by clicking here.
Q: What do I do if I have not received my order?
Should your order not arrive within 10 working days please contact us so that we can investigate with the delivery service provider. Please remember that we cannot investigate any missing orders until 10 working days after dispatch.
Q: One of the items is missing from my order. What do I do?
Oh no! Firstly, please accept our apologies for the inconvenience. All items are dispatched individually in separate packaging. Sometimes items that are ordered on the same day may arrive with you on different days. We will send you an email to let you know when each item is on its way.
Q: What happens if I am not at home to accept my delivery?
Most of the products available on our site do not require you to be at home to take delivery, as they (hopefully) will fit through a standard letterbox. If you've ordered a product which will not fit through your letterbox - and you are not in to take delivery - then the postal service will follow their usual procedure of either re-arranging another day or a collection service. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office. For items attempted for delivery by a courier service, the courier will also leave a card regarding more options for you to get your hands on the goodies!
Q: Which countries do you deliver to?
We deliver within the UK (FREE Standard Delivery), as well as to all European countries. These include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Q: Am I able to change the delivery address to something other than my registered PayPal address?
Unfortunately - for security reasons - we're unable to deliver to an alternative address to the one you've provided to your PayPal account. All items will therefore be posted to your PayPal address. Never fear though - we're working on a solution to this!
Q: Do you deliver on Bank Holidays?
We all love a Bank Holiday don't we? Bank Holidays aren't classed as working days, so we don't include these in our estimated delivery times. On these days, you can expect your order to continue its journey to you on the following working day.
Q: Can I contact you by telephone?
Of course! You can contact us between the hours of 8:30-17:30 on 0800 021 7021. If you don't have time to give us a quick call, you can also email us at email@example.com. If you fancy doing both, you can always request a call back via email.
Q: When will the payment be taken for my pre-order?
If you've pre-ordered an item, we'll take payment from your account upon dispatch of your order. The only exception for this is if you choose to pay by PayPal, in which case the payment will be charged at the time of purchase (Paypal rules, not ours).
Number of Items
1 -2 Units
3- 6 Working Days
3 Units and above
3- 6 Working Days
Q: How can I get a copy of the personal information Zoom holds about me?
Q: How can I correct my personal information?
If you have a Zoom account, you can manage your name, contact and payment details through the account settings. If you do not hold an account, please contact customer service for assistance.
Q: Can I ask for my data to be deleted at any time?