Returns
Returns
If you live within the UK are unhappy with your purchase you
can return it to us within 28 days of the item being despatched to you for a
full refund*. (*If you are buying products from us in bulk to sell on for your
own commercial purposes we reserve the right to refuse returns or issue a
refund). Please note that DVDs and Blu-rays that have been opened or have had
their shrink-wrap removed are not eligible for return.
PLEASE BE AWARE WE DO NOT ACCEPT RETURNS FROM EU COUNTRIES
OUTSIDE THE UK FOR GOODS NO LONGER REQUIRED IF THEY ARE NOT FAULTY UNLESS THE
COST OF RETURN IS PAID FOR BY THE CUSTOMER RETURNING IT.
Q | I have received my item but I no longer require it?
If you're unhappy with your purchase you can return it to us
within 28 days of the item being despatched to you in order to get a full
refund. Please note that DVDs and Blu-rays that have been opened or have had
their shrink-wrap removed are not eligible for return. Clothing returns must be
unworn and still have the tags attached.
Q | I have received an item that I didn’t order? What's
going on!
Apologies, our mistake! You can return the item to us within 28 days of the item being despatched to you for a full refund.
Q | I've received my item, but it's damaged/faulty. What do
I do?
If your item has reached you in a damaged condition or is
faulty in any way, then we'll endeavour to put this right as soon as possible.
We can either by send out a replacement item to you or refund your account. If
we ask that the item be returned to us, then our lovely Customer Service team
will proved you with the returns address and a unique Returns Aushorisation
(RA) number. In this highly unlikely event that your order is received damaged
or faulty, all you need to do is contact us within 28 days of the item being
dispatched to you and we will provide you with the relevant returns information
Q | How do I return an item?
To arrange a return, please just contact us and we will be
more than happy to arrange this for you. All you need to tell us is which item
you wish to return and the reason why. We'll then issue you with the Returns
address - specific to that item - along with your unique Returns Authorisation
(RA) number.
Q | When will I receive my refund/replacement?
We will process your refund/replacement as soon as your item
is received back into our warehouse. Replacements are subject to availability
and, if the replacement is not available a refund will be given instead.
Q | If I live outside the UK and have a faulty product can I
return it?
Please email us at customerqueries@zoom.co.uk to explain the
issue. We can then sort out the best way we can offer you a replacement.
Here at Zoom we want you to be 100% happy with your
purchase, meaning we'll do everything we possibly can to make sure you are. If
you'd like to return a product to us, please email us directly at customerqueries@zoom.co.uk